The heart of conversation is empathy. It is the unseen channel through which true needs are communicated and the aperture through which highest service is delivered.
If your mind is clouded by wants or demands at the start of a conversation or if your heart is troubled by some perceived injustice, you will be short on empathy and long on impatience. And without empathy, you can only “talk to” another. Communicating, sharing and communing with are reserved unto the empathetic.