Mental Blocks

"You gain strength, courage and confidence by every experience in which you really stop to look fear in the face...do the thing you think you cannot do." ~ Eleanor Roosevelt While there is a world of difference between your actual limitations and limitations you've accepted for yourself that don't really exist, the two are identical …

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Extraordinary Service

In a staff meeting today we considered the matter of extraordinary service. We're all familiar with bad service and we occasionally stumble across good service, but providers of extraordinary service are few and far between. In my experience, extraordinary service seems to come in part from extraordinary people who are given a safe space in …

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