The Clarion Call

"Big jobs usually go to the men who prove their ability to outgrow small ones." - Ralph Waldo Emerson I've had the good fortune and good pleasure to offer a number of my employees promotions this year. It's one of my favorite responsibilities as CEO, as it provides tangible evidence that we've successfully created an …

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Extraordinary Service

In a staff meeting today we considered the matter of extraordinary service. We're all familiar with bad service and we occasionally stumble across good service, but providers of extraordinary service are few and far between. In my experience, extraordinary service seems to come in part from extraordinary people who are given a safe space in …

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Reserve Power

"The untold revelations of Nature are in her Reserve Power. Reserve Power is Nature’s method of meeting emergencies. Nature is wise and economic. Nature saves energy and effort, and gives only what is absolutely necessary for life and development under any given condition, and when new needs arise Nature always meets them by her Reserve …

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Produce! Produce! Produce!

"But indeed Conviction, were it never so excellent, is worthless till it convert itself into Conduct. Nay properly conviction is not possible till then; inasmuch as all Speculation is by nature endless, formless, a vortex amid vortices: only by a felt indubitable certainty of Experience does it find any centre to revolve round, and so …

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Excellence is a Habit

“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” ~ Aristotle I had the pleasure of watching the Academy …

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The Errand of Your Life

"You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand." ~ Woodrow Wilson Your body, your …

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A Personal Declaration of Excellence

The day before the ratification of the Declaration of Independence by the Continental Congress 234 years ago must have been filled with incredible anticipation. Thomas Jefferson, a delegate to Congress at the time, submitted five hand-written copies that were modified, particularly in relation to slavery, before being approved. Only two original fair copies remain: one …

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