I realized during a riding lesson today that the old adage "practice makes perfect" isn't always true. If you practice incorrectly, for example, you can spend a lifetime attempting to perfect something that is unattainable based on a flawed approach. Horseback riding is fraught with such possibilities, for it is one of those activities that …
Tag: Training
Lessons from the Zoo
My boys and I visited the Naples Zoo in Florida yesterday and our experience with the ladies at the ticket station provides a useful story for considering the value of good customer service. We stepped up the the ticket booth in the gift shop at 4:01pm (according to the clock on the wall) to a …
Gregory Hake 