Anticipatory Service

In a recent company meeting my team and I discussed the means by which we can work together to provide exemplary service to our clients. One of the many ideas that emerged centered around the concept of anticipatory service, a phrase that I discovered while reviewing the Ritz-Carlton Gold Standards. Anticipatory service cannot be scripted, …

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An Ode to my Friends on a Hot Summer’s Morn’

"I don't need a friend who changes when I change and who nods when I nod; my shadow does that much better." ~Plutarch Sympathy is the death knell of a good friendship. Empathy, on the other hand, is a restorative balm that heals life's cuts and scrapes. Sympathy says to another "you are right to …

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