"Confidence and credit are the cornerstones of business, as they are of society. Withdraw them from business and the activities and enterprises of the world would stop in an instant, topple and fall into chaos. Withdraw confidence in humanity from the individual, and he becomes but a breathing, selfish egotist, the one good man left, …
Tag: Sustainability
Lessons from the Zoo
My boys and I visited the Naples Zoo in Florida yesterday and our experience with the ladies at the ticket station provides a useful story for considering the value of good customer service. We stepped up the the ticket booth in the gift shop at 4:01pm (according to the clock on the wall) to a …
Gregory Hake 