In a recent company meeting my team and I discussed the means by which we can work together to provide exemplary service to our clients. One of the many ideas that emerged centered around the concept of anticipatory service, a phrase that I discovered while reviewing the Ritz-Carlton Gold Standards. Anticipatory service cannot be scripted, …
Tag: selflessness
A First Disciple
“It takes courage to live boldly by the truth, to speak the truth we know, to live the truth we speak, and ever to seek higher truth. The great failing of humanity is not ignorance of the right, but cowardice, selfishness, and moral laziness that prevents them living it. Standing boldly by the truth is …
The Sculpted Figures of Society I
"Over the great doorway of one of New York’s skyscraping office buildings three colossal sculptured figures are posed in crouching attitudes. With their great bowed heads, grimly tense features, and muscles strained like whip- cords they seem to hold on their broad shoulders the terrific weight of twenty or more stories of solid masonry. They …
The New Life
La Vita Nuova by Dante Alighieri In that book which is My memory . . . On the first page That is the chapter when I first met you Appear the words . . . Here begins a new life If you are looking to do something meaningful in life, look first to be an …
Confucius say…
"To practice five things under all circumstances constitutes perfect virtue; these five are gravity, generosity of soul, sincerity, earnestness, and kindness." - Confucius Confucius, who presented himself as a "transmitter who invented nothing," left an indelible mark in the mind of man some 2,500 years ago. His teachings were compiled by his disciples after his death into a …
Gregory Hake 