My boys and I visited the Naples Zoo in Florida yesterday and our experience with the ladies at the ticket station provides a useful story for considering the value of good customer service. We stepped up the the ticket booth in the gift shop at 4:01pm (according to the clock on the wall) to a …
Tag: hr
Pluck a Thistle and Plant a Flower
"Die when I may, I want it said by those who knew me best that I always plucked a thistle and planted a flower where I thought a flower would grow." ~ Abraham Lincoln One of the characteristics I admire most in people is the ability to pluck a thistle and plant a flower. The …
Gregory Hake 