In a recent company meeting my team and I discussed the means by which we can work together to provide exemplary service to our clients. One of the many ideas that emerged centered around the concept of anticipatory service, a phrase that I discovered while reviewing the Ritz-Carlton Gold Standards. Anticipatory service cannot be scripted, …
Tag: Corporate Culture
A Few Good Men
"None can love freedom heartily, but good men; the rest love not freedom, but licence." ~ John Milton One of my responsibilities as CEO is to foster a corporate culture that best serves all of the stakeholders in our company. I love this part of my job, as it is a microcosm in which I …
What am I?
"The man who makes the acquisition of wealth the goal and ultimatum of his life, seeing it as an end rather than a means to an end, is not true. Why does the world usually make wealth the criterion of success, and riches the synonym of attainment? Real success in life means the individual’s conquest …
A New Corporate Culture
"We must, indeed, all hang together or, most assuredly, we shall all hang separately." ~ Benjamin Franklin One of the greatest challenges I've faced while developing a more desirable corporate culture that is free of the common impediments that creep in through the less illuminated corners of human nature lies in overcoming the entropic tendency …
The Power of the Master Mind
I've been giving a good deal of consideration to what makes our company such a dynamic and enjoyable place to work and I came across a wonderful post on the Art of Manliness that described in a variety of well-researched ways one of the central keys to building an uncommonly appealing corporate culture: the power …
Gregory Hake 