In a staff meeting today we considered the matter of extraordinary service. We're all familiar with bad service and we occasionally stumble across good service, but providers of extraordinary service are few and far between. In my experience, extraordinary service seems to come in part from extraordinary people who are given a safe space in …
Tag: Boston College Carroll Graduate School of Management
Word Salad or Le Mot Juste?: How to Speak and Write Better by Gregg Hake
Grammar, vocabulary and articulation tend to imprison more than they liberate. Far too many people feel inadequate and embarrassed or even ashamed of their lack of ability in this area. Some blame a lack of proper education, others accuse themselves of not having listened while being given a good education, but the truth of the matter is that you can start where you are, always!
Gregory Hake 